Baylor College of Dentistry

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Customer Ratings and Reviews

• Guest G. from Judy's Book
  
  (January 26, 2019, 12:00 am)

  I was a going to Baylor college to get a few minor problem taken care of.The student that worked on my teeth ask me if I would come in on a day for free front tooth pin cavity I didnt even know I had.but I agreed to help this student out for a grade.My student dr fixed a small cavity behind my front top tooth,I was all numbed up really well,So well I didnt know what all he was doing.I realized it was taking him a very longtime to to fill this tiny pin cavity but I made no complaints,I liked my student dr alot and trusted him.Well he was about the last student to get finish with me .The room was filled with student doctors working on others to make a grade.Everybody else had cleared out I noticed and my student doctor had a worried look on his face looking back,but I still had faith so I let him finish up.At the end he took the blue paper and ask me to bit down to check my bit,It was way off I could tell by his expression.He started drilling around my bottom teeth when he was working on a top front tooth but still believed in him.normally when a student would get finished with work they would take a picture of their work.Well Mr Mark said we will take my nexted appt in 3 months.I went home still very numb and looked in the mirror he had drilled so many of my teeth down because he messed up and drilled all my enamel down on my top front teeth in the back.my mouth was sliding all over the place,it would give me a headache trying to keep my teeth in a comfortable place.I went back to clinic they left me in a chair for 3 hours then told me the main doctor already left.I would have to come back.I went back the samething happen.on the 3rd time sitting there waiting for a doctor to look at me he finally showed up hours later and wasnt a nice greeting to me,he looked for 10 seconds and told me I greeted all that enamel off my teeth, I said no I didnt sir,he was mean talking to me and walked off.I was in tears.and went to their human resources,She was no help.she took up ...[Full review]

• Guest G. from Judy's Book
  
  (May 19, 2017, 12:00 am)

  I needed to go there for the summer but lauri told the patient services that I was leaving the program. No mercy for me.

• Guest G. from Judy's Book
  
  (March 3, 2017, 12:00 am)

  I've gone to Baylor College of Dentistry for many years. I had one thing left to do which was an implant. It was very hard for me to get in but they pushed me and pushed me... Laura a woman who schedule patience, I told her I could not do the implant till after tax time which is April. She pushed and she pushed I need to get in early even though my student had told me they would work with me... I used to other women in charge of scheduling and they were great in the past few years and not one of those two ladies said even once as Laura has said so many times... oh that's too late oh that's too late... She was so rude I finally blew up. I wanted someone else to schedule me.. they told me they would work with me. But they really wanted me to do the implant. I asked my student to have someone else call and schedule me. Instead of searching out my complaint against Laura. They sent me a letter of dismissal in five days. So I'd already left Laura a message saying I would not be back . The customer service there is awful. They deal with so many people that take no one as a real person. I got a letter saying call Laura to reschedule or you're out in five days. I wrote two women whose names signed the letter.. I wrote them back and told them their customer service was awful... telling the two women that did not search out my complaint. Then they sent me a letter.. Zang Chi was pretty much not teachable. I'm not there to be taught.. I'm there to have my teeth fixed. They're Professor left for a few months and they called off my implant for a few months.. I agreed and I waited for him to come back to fix my tooth. I made it clear that I cannot do the surgery.. until after tax time. Be sure you can go every two weeks so they will not get rid of you or throw you out even after years of supporting their school. They don't care about there patients they have their system which is not a good system period I will never return. I like the school up till then. But Laura was a terr...[Full review]

• marie w. from Judy's Book
  
  (September 16, 2013, 12:00 am)

  I went there and I pay $78.00 for x ray. THEY LOOK MY MOUTH AND TOLD ME THAT I NEED TO REMOVED ALL MY NATURAL TEETH AND PUT REMOVABLE DENTURE. THAT IS CRUEL OR BAD EVERY BODY KNOW THAT PEOPLE WITH REMOVE DENTURE NO BE ABLE TO EAT OR TOLK RIGHT, I NO RECOMEND THIS PLACE TO ANY BODY, WHEN I MAKE MY APPOINTMENT I TOLD THAT I NEED DENTAL IMPLANT ONLY, WHEN I FILL THE PAPER THERE I WROTE DENTAL IMPLANT ONLY, THIS PLACE ONLY WANT OUR MONEY,DO NOT CARE PATIENT'S NEED.

• Guest G. from Judy's Book
  
  (February 22, 2013, 12:00 am)

  After driving over 2 hours in heavy traffic to the college at the referral of my Dentist, I was given good screening service by the students. However, the doctor was rude. First, she called me "girlfriend" in a quite casual manner, than after looking at my x-rays said I had two choices and--one low and one high. When I chose the higher of the two she switched and said I had one choice--getting all my teeth removed and dentures. She commented on the work that hadn't been done in my mouth and I replied, "I'd just gone to the dentist..." She looked perturbed and then snapped, "Well, it's too late." I didn't get dental care because I worked with at-risk students in a school district for a quite a long while and they kept switching insurance plans making it impossible to move forward when I had the funding. Additionally, I was raising my sons as a single parent on a VERY low salary. Point is, I didn't neglect my teeth because I wasn't conscientious. I just couldn't do anything about it then. Additionally, being advised by dentist to extract teeth that could've been saved helped create the problem I have now, and I'm suspect that it's given to "certain" people. I will work with a dentist to reverse the periodontal issues in my mouth and if I do eventually need and choose to get dentures will not pay someone (whether low-cost or not) to treat me rudely. Because she assumes a patient may be low-income is not an excuse to treat them rudely. The dental students could teach her something about bedside manner, because she has none. Reading the reviews here, it may be a blessing the program didn't work out for me anyway.

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